When you have an upset client, do you bend over backwards to help, or get defensive and make an excuse?

This may come as a shock, but neither of these reactions truly serve your client.

The best way to serve an unhappy client is to find a preventative solution that will keep their specific issue from ever happening again.

If you don’t know where to start, don’t worry, I made this video to help you with just that.

It’s all about getting the right systems in place and creating a strong foundation to be constantly improving on. From here you can build connection, communicate clearly, and leverage your resources to get the most out of the least.

XO,

Caitlin Bacher | Creator of Scale with Success™

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